Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At OpenKnowledgeCorridor, we understand that plans can evolve, and we're committed to maintaining straightforward and clear refund practices. This policy details the specific scenarios in which refunds for yacht charter services can be granted.

Before reserving a charter, we urge you to study this policy attentively. When you reserve a charter with OpenKnowledgeCorridor, you are expressing consent to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for transactions on credit cards

Conditions: Must be submitted via written request through email or phone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the complete cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund amount

Conditions: A valid explanation is needed; subject to administrative fees

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement possible

Exception: Consideration may be given in emergency circumstances

Alternative: Company discretion may allow credit for a charter

Conditions: Proof required for emergency circumstances

Weather-Related Cancellations

Our Weather Guarantee

Our top concern is your safety. If our licensed captain determines weather conditions to be perilous for yacht operations, we present several alternatives:

  • Full Refund: If no rescheduling is feasible, you get a 100% refund
  • Reschedule: Shift your charter to an upcoming available date without additional expenses
  • Charter Credit: Get credit applicable for one year from the original charter date

Weather Assessment Process

The factors we consider for our weather assessment encompass:

  • Evaluating wind speed and direction
  • Considering wave heights and sea conditions
  • Visibility and precipitation outlooks
  • Advisories and alerts from Coast Guard
  • Professional assessment from the captain regarding safety

Decision Timeline: Decisions about weather cancellations are made at most 4 hours ahead of the scheduled departure time.

Medical Emergency Refunds

Emergency Situations

We are aware that medical emergencies can occur unexpectedly. The following instances might qualify for special refund consideration:

  • An unforeseen illness or injury necessitating hospital admission
  • Passing away of an immediate family member
  • Deployment or urgent recall in a military context
  • A summons for jury duty or subpoena for court
  • Natural disasters impacting travel arrangements

Required Documentation

For emergency refund claims, please submit:

  • A medical statement or documentation from hospital
  • A death certificate, if relevant
  • Official directives from military
  • Legal notice for court appearance or jury service
  • Travel warnings or emergency proclamations

Processing: Upon receiving legitimate documents, emergency refunds are processed within 3-5 business days.

Operational Cancellations

Technical Difficulties

Should the vessel assigned to you experience insurmountable technical issues:

  • Alternate Vessel: We will aim to provide an equivalent alternative
  • Complete Refund: If no appropriate alternative is available
  • Partial Refund: If there is a discretionary difference in pricing with the alternative
  • Recompense: Additional compensation could be offered for the inconvenience

Unavailability of Crew

In the uncommon instance that a certified crew is not available:

  • An alternative crew will be arranged when viable
  • Full refund if the charter is unable to go ahead
  • Rescheduling without any extra fees

Refund Processing

Payment Method

Reimbursements are returned through the initial payment method that was used for the booking:

  • Credit Cards: Refund period is 5-7 business days
  • Bank Transfers: Refund period is 7-10 business days
  • Cash/Cheque: 3-5 business days are required for refunds

Incurred Fees

Credit Card Handling

A fee of €50 applies for cancellations done over 72 hours prior

Bank Transfer Handling

For refunds via bank transfer, a €25 fee applies

International Transactions

Additional charges may be levied on international dealings

Charter Credits

Occasions for Credit Issuance

In lieu of refunds, charter credits may be suggested under certain conditions:

  • Cancellations within less than 24 hours' notice
  • Cancellations related to weather
  • Voluntary asks to postpone the charter
  • Any disruptions to operational services

Credit Conditions

  • Validity Period: Valid for 12 months from the date of issuance
  • Non-transferable: Credits cannot be transferred to other individuals
  • Value: Corresponds to the full value of the charter (excludes processing fees)
  • Utilization: Credit may be applied towards any available future charter
  • Non-extension: There is no extension past the 12-month expiration

Partial Service Reimbursements

Interruptions in Service

If your charter is discontinued or shortened due to conditions within our control:

  • Refund will be prorated for the part of unutilised time
  • Credit equal in value to the future charter
  • Free additional services or enhancements

Interruptions Caused by Guests

If a charter concludes prematurely because of guest behavior or infringement of safety rules:

  • The unused portion will not be refunded
  • Full payment is still owed
  • Charges may be imposed depending on the circumstances

Resolution of Disputes

If there is a disagreement regarding a decision on refunds, you have the option to:

  • Ask for a review by the management
  • Provide more documents or proof
  • Contact consumer rights organizations for help
  • Seek legal action as permitted by the law

Procedure for Requesting a Refund

Step 1: Reach Out

Present your refund request via:

Step 2: Supply Necessary Details

For your refund request, ensure to include:

  • Proof of booking number
  • Scheduled date and time for charter
  • Cancellation justification
  • Relevant supporting documents (where necessary)
  • Chosen method for refund

Step 3: Examination and Processing

We will confirm reception of your request within a day, scrutinize it in light of the stated policy, communicate our decision in two days, and process valid refunds as per the specified timeframes.

Important Considerations

  • Refund claims have to be stated in writing
  • Refunds will be managed in €, irrespective of the original currency used for payment
  • We highly advise obtaining travel insurance
  • This policy may be modified, subject to a 30-day announcement
  • Refunds are subjected to the laws and taxations applicable

Contact Details

For queries regarding refunds or to make a request:

Refunds Department
OpenKnowledgeCorridor Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Business hours: Monday–Friday, from 9:00 AM to 5:00 PM

Policy Update Date: August 10, 2027

We aim to maintain the fairness and clarity of our refund policy. For any bookings, we encourage you to become familiar with these conditions and to reach out if you have inquiries.